Warranty, refund and exchange

1. DOMESTIC EXCHANGE/RETURN POLICY
EXCHANGE POLICY:

• Within 03 days (before the last day of the month): you can exchange goods equal to or higher price than the purchased payment if the product is in the original packaging and condition. Please enclose your purchase invoice. The exchanged goods must be equal to or higher price than the previous products. If customers choose products with lower value, we will not refund the difference.

RETURN POLICY:

• We only accept in case of defective products produced by the manufacturer:

 
REFUSAL TO EXCHANGE/RETURN GOODS:
• You want to change models and types but do not notice us.
• You operate incorrectly according to instructions, causing damage to the product.
• You have checked and signed the product delivery but then requested to change / return the goods for reasons of (scratching, breaking ...)
 
CONDITIONS OF EXCHANGE
• Terms of exchange time: within 03 days of receiving the goods. (before the last day of the month)
• Condition on products: original stamp/code products, not dirty, damaged, scratched or smelly. Full accessories or gifts (if any).
• Conditions on invoices and vouchers: delivery notes or red invoices (if any)
 
PROCEDURES & STEPS TO EXCHANGE GOODS FOR CUSTOMERS:
Step 1: Confirm the exchange status
Within 03 days from the date of receipt of the product, if the product is eligible for exchange, the customer proceeds to take a photo of the current status of the product: We clearly see our product code, stamp, and damaged product, scratched .... Then contact our Customer Service directly via hotline +84 936631368 to inform and send photos to us (via viber, zalo, messenger) or email info@tanmydesign.com  to confirm.
 
Step 2: We confirm
After receiving the information, we will confirm the status of the goods and confirm whether the goods can be exchanged or not.
After being confirmed that the goods are accepted for exchange, please keep the goods in the state of our original stamps and codes as the original and related papers: Retail invoices, delivery notes.
 
Step 3: Customers send goods
You return the original product in the packaging with the documents mentioned in Step 2 to us at: Tan My Design, 61 Hang Gai, Hoan Kiem, Hanoi, Vietnam from 8:30 to 17:00 (Monday to Friday). If the customer comes to the store directly, call +84 936631368 for prior notice.
 
Step 4: We confirm and send goods to customers
After receiving, checking and accepting the product you want to exchange, the Customer Service Department will contact you to exchange the item and return the item to you.
 
NOTE: If the goods returned do not meet the exchange conditions mentioned above or are not eligible for resale, the customer will be responsible for paying the damage to us or added to the amount that you must pay for the exchanged product.
Shipping costs due to change of goods will be borne by you, unless the error is caused by us for sending wrong color, wrong size, wrong model/type compared to the products you ordered.


2. INTERNATIONAL EXCHANGE/RETURN POLICY
EXCHANGE/RETURN POLICY:

• We only accept returns in case the defective product by the manufacturer or sent the wrong product
• Before sending goods to you, we will send a photo of the product via email, please confirm your order and products via email info@tanmydesign.com.

 
REFUSAL TO EXCHANGE/RETURN GOODS:

• You want to change models and types but do not notice us.
• You operate incorrectly according to instructions, causing damage to the product.
• You have checked and signed the product delivery but then requested to change / return the goods for reasons of (scratching, breaking ...)

 
IN CASE OF DEFECTIVE GOODS DUE TO SHIPPING

• Contact us immediately at info@tanmydesign.com within 03 working days since the receiving date and contact UPS at the instructions https://www.ups.com/us/en/help-center/delivery-issues/damaged-package.page
• Other cases contact us via email info@tanmydesign.com

 
PROCEDURES & STEPS TO EXCHANGE GOODS FOR CUSTOMERS:
Step 1: Confirm the exchange status
Within 03 days from the date of receipt of the product, if the product is eligible for exchange, the customer proceeds to take a photo of the current status of the product: We clearly see our product code, stamp, and damaged product, scratched .... Then contact our Customer Service directly via hotline +84 936631368 to inform and send photos to us by email: info@tanmydesign.com to confirm.
Step 2: We confirm
After receiving the information, we will confirm the status of the goods and confirm whether the goods can be exchanged or not.
After being confirmed that the goods are accepted for exchange, please keep the goods in the state of our original stamps and codes as the original and related papers: Retail invoices, delivery notes.
Step 3: Customers send goods
You return the original product in the packaging with the documents mentioned in Step 2 to us at: Tan My Design, 61 Hang Gai, Hoan Kiem, Hanoi 10000, Vietnam from 8:30 to 17:00 (Monday to Friday). If the customer comes to the store directly, call +84 936631368 for prior notice.
Step 4: We confirm and send goods to customers
After receiving, checking and accepting the product you want to exchange, the Customer Service Department will contact you to exchange the item and return the item to you.
 
NOTE: If the goods returned do not meet the exchange conditions mentioned above or are not eligible for resale, the customer will be responsible for paying the damage to us or added to the amount that you must pay for the exchanged product.
Shipping costs due to change of goods will be borne by you, unless the error is caused by us for sending wrong color, wrong size, wrong model/type compared to the products you ordered.
In case the store runs out of payment, we will refund 100% payment to the customers who have paid (Without the shipping or transaction related fees)