Customer Policy

II. INTERNATIONAL SHIPPING

II.1. INTERNATIONAL SHIPPING POLICY

Shipping method: We will deliver the goods / products to you by courier UPS according to the consignee's address you have registered when ordering.
Delivery time:
Delivery time after we have received your payment and confirmation of your order for different locations, different delivery times, details as below:
• Asia - Pacific: 3-5 business days
• Europe, USA, Africa: 5-10 business days
• Other areas: 7-10 business days
If after the committed delivery time you have not received your package, please inform our Customer Service at phone number +8424 39381154 or +84 936631368 or email info@tanmydesign.com for assistance.
Shipping fee: We will notify customers via email info@tanmydesign.com depending on weight, size, and destination.
 
II. INTERNATIONAL EXCHANGE/RETURN POLICY

EXCHANGE/RETURN POLICY:
  • We only accept returns in case the defective product by the manufacturer or sent the wrong product
  • Before sending goods to you, we will send a photo of the product via email, please confirm your order and products via email info@tanmydesign.com.
 
REFUSAL TO EXCHANGE/RETURN GOODS:
  • You want to change models and types but do not notice us.
  • You operate incorrectly according to instructions, causing damage to the product.
  • You have checked and signed the product delivery but then requested to change / return the goods for reasons of (scratching, breaking ...)
 
IN CASE OF DEFECTIVE GOODS DUE TO SHIPPING  
PROCEDURES & STEPS TO EXCHANGE GOODS FOR CUSTOMERS:

Step 1: Confirm the exchange status
Within 03 days from the date of receipt of the product, if the product is eligible for exchange, the customer proceeds to take a photo of the current status of the product: We clearly see our product code, stamp, and damaged product, scratched .... Then contact our Customer Service directly via hotline +84 936631368 to inform and send photos to us by email: info@tanmydesign.com to confirm.
Step 2: We confirm
After receiving the information, we will confirm the status of the goods and confirm whether the goods can be exchanged or not.
After being confirmed that the goods are accepted for exchange, please keep the goods in the state of our original stamps and codes as the original and related papers: Retail invoices, delivery notes.
Step 3: Customers send goods
You return the original product in the packaging with the documents mentioned in Step 2 to us at: Tan My Design, 61 Hang Gai, Hoan Kiem, Hanoi 10000, Vietnam from 8:30 to 17:00 (Monday to Friday). If the customer comes to the store directly, call +84 936631368 for prior notice.
Step 4: We confirm and send goods to customers
After receiving, checking and accepting the product you want to exchange, the Customer Service Department will contact you to exchange the item and return the item to you.
 
NOTE: If the goods returned do not meet the exchange conditions mentioned above or are not eligible for resale, the customer will be responsible for paying the damage to us or added to the amount that you must pay for the exchanged product.
Shipping costs due to change of goods will be borne by you, unless the error is caused by us for sending wrong color, wrong size, wrong model/type compared to the products you ordered.
In case the store runs out of payment, we will refund 100% payment to the customers who have paid (Without the shipping or transaction related fees)
 
II.3. CANCELATION OF INTERNATIONAL ORDERS
  • We accept for customers to cancel orders within 02 hours from the time of successful payment. Please contact us at +84 936631368 and email us at info@tanmydesign.com for support to cancel your order. We will refund 100% payment to the customers who have paid (Without transaction related fees)
  • If you cancel your order after it has been shipped, we will NOT accept the cancellation of your order
 To know the current status of the order, please see https://www.ups.com/us/en/Home.page with the tracking code we have provided you or contacted us at the phone number. + 84 936631368 or +8424 39381154; email address: info@tanmydesign.com
If you contact us later than the mentioned time, all requests to cancel your order will not be accepted.
If you have any questions about exchanging/returning or canceling orders, please contact us at the following information:

TANMY DESIGN
Address: No. 61, Hang Gai Street, Hang Gai Ward, Hoan Kiem District, Hanoi , Vietnam
Phone: +8424 - 3938.1154
Hotline: +84 936631368
E-mail: info@tanmydesign.com